Content generation »
Ideally, you provide us with comprehensive image and text material on all products of your range. Alternatively, LIMAL makes use of its own photo studio where it can produce pictures optimised for eCommerce. Equally, we provide you with the option of using our editors who will create texts for you.
In-house design and creation »
LIMAL has its own designers and web programmers. Templates, shop-in-shops as well as newsletters are produced in-house. We work according to your specifications – and will be happy to directly consult the corresponding marketing departments and style guide templates. For complex shops, such as eBay brand shops, we maintain a well-functioning network of agencies with many years of expertise in this area.
Observing the legal data privacy requirements, all customer data is secured by us once a successful sale has been completed and is then leveraged for possible after-sales activities. Every day, LIMAL sends out several thousand newsletters with changing focus topics. These are complemented by diverse seasonal campaigns and promotions. Our clients can choose to participate in the sales-promotion and marketing measures.
Account Management »
As our client, you will be assigned a fixed LIMAL contact person for all your concerns. This Account Manager will ensure a smooth integration process during which all procedures between you and us will be defined. Your Account Manager will look after you product range – always striving to ensure successful cooperation with the goal of achieving good sales.
Market Services »
Our Market Services department is responsible for the optimal generation of listings. This includes the definition of categories, the generation of keyword optimised titles, integration of cross promotion, pricing coordination, and many more details through to continuous product and listing updates.
Debtor Management »
Initially, you decide whether you wish to act as selling and invoicing party yourself, or if LIMAL should be the seller of your goods. We offer our end customers virtually any possible mode of payment, from payment in advance through to credit card, Paypal and invoice. You decide which ones of these should be available in practice.
Customer Service »
Especially in online commerce, good customer service for the end consumers is important to establish close ties with the customer. For this purpose, customers can contact our competent and multilingual service center via e-mail, fax or phone if they have any questions about products or sales processes. Naturally, we are the first contact in case of any problems also after the sale, and we handle the entire complaint and return process.
Returns handling »
We handle the commercial as well as the operational aspects of the entire returns process. For this purpose, we have set up our own returns portal that is available to our end customers. The legitimacy of every returned product is checked and the condition of the goods is documented. Once returned, the goods are stored for renewed marketing. LIMAL offers a wide range of goods refurbishing options for hard goods and also in the fashion area.
We have designed a special system for guaranteeing the security and speed of payment processing for completed transactions: All turnovers are paid into a collective trust account opened by LIMAL, and all payments received on it are booked and processed on a daily basis. This account is subject to strict rules defined by us so that the commission turnovers for all clients are secured.
Research and Market Analysis »
LIMAL assists its partners in complying with economic parameters. This allows us to generate sales analyses of your product range vis-a-vis similar product ranges, before our cooperation begins. In addition, you receive detailed calculations based on individual products. Further tools, such as automated price comparisons across different platforms, are to help you keep track of sales, yield and margin.
Sales Analysis, Reporting and Invoicing »
On a monthly basis (or even on a weekly basis during the initial pilot phase, if requested), our clients receive detailed breakdowns of all sales, with the respectively achieved prices, volumes, etc. This permits a comparison and optimisation of differently used sales settings. Based on detailed billing of every individual sale, compared with the costs of the provided services, the clients issue an invoice and are subsequently paid their profits.
Drop Shipping »
Some of our clients only make use of a part of our services while, for example, handling logistics & fulfilment themselves. To this end, an IT interface is set up between LIMAL and the respective client via that all incoming orders can be transmitted and processed. The respective client picks, packs & ships itself at its own warehouse. Duplicate warehousing and additional transport costs thus fall away.